Yes we refund, store credit or exchange - provided returns conditions are met
We aim to process refunds, store credits and exchanges within 2 working days after your parcel is received.
Once processed we email you confirmation of either your refund, store credit or your new tracking number for your exchange.
1. Swing tags are attached, item/s is unworn, unwashed, and in new condition
2. Proof of purchase - your online order confirmation will do
3. Item/s returned within 30 days of purchase
4. Refunds can only be processed back onto the original form of payment
5. Return is sent with a completed Returns Form
We realise that when buying online you can sometimes get it wrong - the size, colour or denim is not quite as you expected - we process refunds, store credits and exchanges quickly and without drama provided the returns conditions are met.
NZ - If you want to exchange your item - you pay the shipping to get the unsuitable jeans back to us and we pay the shipping to get your preferred jeans back to you.
AUS - Sorry no exchanges. Please return for a refund and re-purchase the size you require.
Return Shipping - How to
- You pay the return shipping but if you request an exchange - we pay the shipping to get your preferred jeans out to you.
- We recommend that you track your returned parcel.
- When returning your item/s, please ensure you complete and include your returns form inside the parcel.
7/67 View Road