How long will it take for my order to arrive
New Zealand orders are usually overnight except for weekends. Australian orders 3-5 working days. Please Note Covid-19 delays now apply.
How do I track my order
NZ - Your Courier Post tracking number will be emailed to you once your jeans have been shipped. You can track their progress via the link included in your email.
AUS - Your Courier Post and Australia Post tracking number will be emailed to you once your jeans have been shipped. You can track progress via the link included in your email.
Can I cancel or change my order
Yes - unless its already been shipped - if thats the case just send it back for a refund. You can email us at firstname.lastname@example.org
How long will it take for my refund or exchange to be processed.
Once we receive your returned parcel we aim to process it the same day it is received. We process refunds and exchanges every business day. We refund back to the same method of payment you used. Refunds to Credit Cards and Laybuy can sometimes take several business days to process the refund back to you.
You received my return days ago why the delay.
Delays in processing returns can sometimes be caused by a parcel arriving with no returns form or due to an incomplete returns form.
Can i get a refund if i change my mind
Yes provided all of the returns conditions are met.
My jeans are not the right size can I send them back for an exchange
Yes provided they meet all of the returns conditions.
I would like a refund, will my original $5 shipping also be refunded
No, we retain your original $5 shipping but will refund you the full purchase price you paid.
I meet all returns conditions but I washed my jeans, can they still be returned
No, once washed your jeans, shorts, skirts, jackets cannot be sold as new.
My jeans are faulty what should i do
Please send them back to us with a returns form which explains the problem and we can check the fault for you. If its a manufacturing fault we can either replace them or refund your purchase and also your $5 return shipping fee.
What are your washing instructions
All of our products have detailed washing instructions sewn into the front inside of each garment.
I put my jeans in the drier and now they are faulty can i get a new pair
No - we recommend that you air dry your jeans inside out and out of direct sunlight. Driers can caused button, fabric and zip damage and may shrink certain denims.
I need to exchange my jeans will you reimburse my return shipping
No, return shipping is at your own cost but we will pay to ship you out your preferred jeans.